The Ember Hoodie

• 14-Day Window

  Return or exchange requests must be raised within 14 days of delivery.

• Eligibility Conditions

  Item must be unused, unwashed, with original tags and packaging intact. Order ID required. All returns undergo quality inspection.

• Damaged / Wrong Product

  Report within 48 hours with images (and unboxing video for transit damage). If approved, we cover return shipping and offer replacement or full refund.

• Size Exchange

  Allowed within 14 days. Customer bears return shipping. Only size replacement (no refund), subject to stock availability.

• Colour / Product Change

  Customer bears return shipping. Price difference payable or adjusted via store credit. No direct refund.

• Non-Returnable Items

  Customized products, bulk orders, used/washed items, and free promotional items.

• Refunds

  Processed within 3–4 working days after approval to original payment method. COD refunds via UPI/bank transfer. Shipping charges are non-refundable unless it was our error.

View full Return & Refund Policy

View full Size guide

• Washing

  Machine wash on gentle cycle

  Hand wash recommended for longer fabric life

  Do not bleach or use fabric softeners

  
  

• Printed / Designed Garments

  Always wash and iron inside out

  Do not scrub or stretch printed areas

  Do not iron directly on print

  
  

• Ironing

  Use low heat for printed garments

  Use medium heat for plain garments

  Steam ironing allowed (avoid direct heat on prints)

  
  

• Drying

  Tumble dry on low heat

  Avoid direct sunlight to prevent fading

  Do not overdry or wring aggressively

  
  

View full Care guide

• Pan India Delivery

  We ship across most serviceable pin codes in India.

• Serviceability Check

  Delivery availability and estimated timelines can be checked using your pin code below.

• Dispatch Timeline

  Orders are processed within 1–3 business days (Mon–Sat).

• Estimated Delivery

  Within Karnataka: 2–4 business days

  Pan India: 3–7 business days

• Delivery timelines are estimates

  Final delivery timelines are confirmed after order verification.

• Order Confirmation Process

  After placing your order, you will receive an Order Received email.A final confirmation email is sent after verification to prevent fraudulent or misleading orders.

• Courier Partners

  Shipped through trusted partners such as The Professional Couriers, Delhivery, and other reputed logistics providers.

• India Only

  Currently shipping within India only.

View full Delivery & Shipping Policy